Vitalis Support
How do I cancel Pro?
Google Play: Play Store → profile → Payments & subscriptions → Subscriptions. iPhone: Settings → your name → Subscriptions. Amazon: Your Apps & Devices → Subscriptions. Website purchase: use the cancel link in your receipt email.
I bought Pro but it's locked on a new phone
Store purchase: open Settings → Restore purchases while signed in to the same store account. Website license key: Settings → Enter license key, or tap the activation link in your receipt email on the new phone.
Can I move my data to a new phone?
Your data is encrypted on the device and never uploaded, so it doesn't sync. Use Settings → Export all data to keep a copy.
The pulse scan won't lock on
Cover the rear camera and flash completely with a fingertip, press lightly, and keep still for the whole scan. Cold fingers read poorly, so warm your hands first.
Sleep tracking stopped overnight
Exclude Vitalis from battery optimization (Settings → Apps → Vitalis → Battery → Unrestricted). Some Samsung phones also need Vitalis removed from "Sleeping apps". For safety, keep your phone on a nightstand, never on the mattress, under a pillow or under the covers.
How do I delete everything?
Settings → Delete all data. It permanently erases every record and the encryption key. Uninstalling the app also removes it all.